Dedicated Customer Service
Every client counts and as a result EVERY client deserves dedicated
support from a known Service Associate - a trained professional that is
there to ensure a great experience with our technology and perfect results
on pay date. Since payroll is a critical representation of your commitment
to your employees, we believe that our support should be personal and most
importantly, ACCOUNTABLE. Unlike the large firms who lean on call centers,
case numbers and pooled reps all over the country, we believe one-on-one
relationships foster understanding of a business's needs and creates strong
working relationships between our clients and us. Netchex service associates
are PASSIONATE about service and know that service is why you stay. We believe
it and focus on it every day - it is the cornerstone of our success.
Keeping our staff trained is critical in keeping up with the latest trends in
payroll and human resource management. Netchex re-invests in our people every
year to support continuing education, seminars and trade associations, ensuring
our staff is ready to serve you fully. Netchex staff education goals and
achievements include CPPs, PHRs, MBAs and other outstanding training
credentials. Netchex associates will always lead the way in payroll, human
resource and payroll tax management knowledge. Let us learn so your staff can
focus on your business! We are happy to share the knowledge!
TECHNOLOGY SUPPORT
At Netchex, we recognize that your time is valuable. We offer the most
flexible support with our service and technology. EVERY client gets on-site
support to learn the Netchex payroll system. How easy is it to log in from your
own desk, review your own data and learn our technology with a Netchex support
representative at your side? When you trust in us to take over your payroll, we
want to make sure your experience is a great one - with on-site support, we
eliminate the guess work, clumsy manuals and boring classroom environments that
make learning a challenge. Netchex will also be there for your first input -
making sure everything is perfect. We know great service starts with great
expectations set - being on-site to support you gets us both off on the right
foot!
Forget a simple step in the payroll process? Need a refresher on how to run a
report? Introducing a new associate to the Netchex technology? Take advantage of
Netchex e-EDUCATE. Netchex e-EDUCATE, gives every user online interactive
tutorials that are designed for every facet of our technology. Easy watch, learn
and test modules that play right on your desk top. Each learning session will
give you specific step-by-step information on how to perform a certain task and
then allow you to execute against that material. These tutorials are simple,
quick and give you a different experience than traditional phone or on-site
support. With the web as our platform, you can learn anywhere you have internet
access. Netchex e-EDUCATE is a difference maker in service because it lets you
be in control of the pace and time in which you learn!
